First, we do a real inspection. Not a five-minute look, but a thorough examination of your chimney from top to bottom. We check the mortar, the bricks, the flue liner, the crown, the cap, and the flashing. We take pictures so you can see exactly what we’re seeing. Then we explain what needs to be fixed and why. If it’s just repointing some mortar joints, we’ll tell you that. If you need a complete restoration, we’ll explain why and show you the evidence. We give you options and let you decide what makes sense for your budget and timeline. When we do the work, we use materials designed for New England weather. That means concrete mixes with additives to resist freeze-thaw cycles, proper flashing techniques that handle our weather patterns, and mortar that actually matches your existing brickwork.